ku8 Privacy Policy

Welcome to ku8, Bangladesh's trusted online casino and sports betting platform. At ku8, we take your privacy seriously. This Privacy Policy describes the types of personal information we collect from users located in Bangladesh and elsewhere, how we use and share that information, and the choices you have with respect to your personal data.

By accessing or using the ku8 platform — including our website at ku8.cam — you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately. This policy applies to all users aged 21 and above who are permitted to use our services.

Data Collection

Information We Collect

In order to provide you with a safe, fair, and compliant gaming experience, ku8 collects certain categories of personal information. This includes data you provide directly and data we collect automatically when you use our services.

• Identity information: full name, date of birth, nationality, and government-issued identification documents for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address (city, district, country).
• Financial information: payment method details (such as bKash wallet number, Nagad account, Rocket mobile banking ID, Upay account, or bank account details), transaction history, deposit and withdrawal records.
• Technical and usage data: IP address, device type and model, operating system, browser type and version, session timestamps, pages visited, games played, and betting activity logs.
• Communication records: messages and correspondence exchanged with our customer support team, feedback submissions, and complaint filings.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming compliance.

Data Use

How We Use Your Information

ku8 uses the personal information we collect for the following purposes, all of which are necessary to operate and improve our platform for Bangladeshi players:

• Account creation and management: to verify your identity, register your account, and maintain your player profile securely.
• Transaction processing: to securely process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods in BDT.
• Legal compliance and fraud prevention: to fulfil anti-money laundering (AML) obligations, conduct KYC checks, and detect any suspicious or fraudulent activity on your account.
• Service personalisation: to tailor game recommendations, promotional offers, and platform features based on your activity and preferences on ku8.
• Customer support: to respond to your queries, resolve disputes, process refund requests, and communicate important account or platform updates.
• Responsible gaming monitoring: to identify patterns of play that may indicate problem gambling and to enforce any self-exclusion or deposit limits you have set on your account.

Legal Basis

Legal Basis for Processing

ku8 processes your personal data on one or more of the following lawful grounds:

• Contractual necessity: processing is required to fulfil the terms of service you agreed to when registering your ku8 account.
• Legal obligation: we are required by applicable laws and regulations to collect, retain, and in certain cases disclose personal data (e.g., AML and KYC requirements).
• Legitimate interests: to protect the security of our platform, prevent fraud, and improve our services in ways that do not override your fundamental rights and freedoms.
• Consent: where you have explicitly opted in to receive marketing communications or personalised promotional content from ku8.

Data Sharing

Sharing of Your Information

ku8 does not sell, rent, or trade your personal information to outside parties. We may share your data only in the following limited and controlled circumstances:

• Payment processors and financial institutions: we share necessary transaction data with payment partners such as bKash, Nagad, and Rocket solely to process your deposits and withdrawals in BDT.
• Technology and platform service providers: we engage trusted third-party vendors for hosting, analytics, fraud detection, and customer support software, each of whom is bound by strict data confidentiality obligations.
• Regulatory and law enforcement authorities: when required by applicable law, court order, or a lawful request by a government authority, we may disclose personal data to the extent mandated.
• Business transfers: in the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

In every case where we share data with a third party, we apply appropriate contractual, technical, and organisational safeguards to ensure your information remains protected.

Cookies

Cookies and Tracking Technologies

ku8 uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage, and deliver relevant content. Cookies are small text files placed on your device by our website. They help us remember your preferences and improve how our platform functions for players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.

Types of Cookies We Use

Strictly necessary cookies are essential for the platform to function correctly and cannot be disabled. Session cookies maintain your login state while you are active on ku8. Analytics cookies (which are anonymised) help us understand how players navigate the platform so we can make targeted improvements. Preference cookies store your language and display settings to ensure a consistent experience each time you visit.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of our platform. Removing cookies does not delete your account or any data stored on our servers. For guidance on managing cookies in popular mobile browsers used in Bangladesh, please consult your browser's built-in help section.

Retention

Data Retention

ku8 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. For active accounts, we retain account and transaction data for a minimum of five years in line with standard financial record-keeping obligations.

When your account is closed or when data is no longer required, we securely delete or anonymise your personal information so that it can no longer be used to identify you. Certain records may be retained for longer periods where required by law, for example in connection with dispute resolution or fraud investigations.

Security

Security of Your Personal Data

ku8 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure encrypted storage for sensitive account credentials, regular security audits and vulnerability assessments of our platform, and restricted access controls ensuring only authorised personnel can access your personal data.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ku8 account credentials confidential. If you suspect any unauthorised use of your account, contact our support team immediately at [email protected].

Your Rights

Your Privacy Rights

As a ku8 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your request, and we will respond within a reasonable timeframe:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to pause processing of your personal data while a concern or complaint is being investigated.
• Right to data portability: you may request that we provide your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will make every reasonable effort to fulfil your request promptly. In some cases, we may need to verify your identity before acting on a request to ensure the security of your account and personal data.

Payments

Third-Party Payment Processors

To facilitate deposits and withdrawals in BDT, ku8 integrates with trusted third-party payment processors including bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction on ku8, relevant payment details are securely transmitted to the applicable payment provider to complete the transaction. Each payment partner operates under its own privacy policy and terms of service, which we encourage you to review independently.

ku8 does not store your full payment credentials on our platform. Card numbers, mobile wallet PINs, and bank account passwords are never logged or retained by ku8 systems. Our payment integrations are designed to handle sensitive financial data with the highest level of care.

Age Restriction

Children's Privacy — 21+ Only

ku8 is strictly a platform for adults aged 21 and above. We do not knowingly collect, solicit, or store personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will take immediate steps to delete that information from our systems. If you believe a minor has registered on ku8, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Policy Updates

Changes to This Privacy Policy

ku8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of ku8 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically, particularly around significant dates in the Bangladeshi calendar such as Pohela Boishakh, Eid, and Victory Day, when platform updates are most likely to occur.

Contact Us

Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ku8 handles your personal data, our dedicated privacy team is here to help. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Email us at: [email protected]